Do you have your own window installers?
Yes, we do! While the vast majority of the industry hires subcontractors to install windows, we have our own dedicated, in-house team of installers. This is important to us—and to you—because when you hire us, you know what you’re going to get and there’s a greater sense of accountability because they’re part of our company. When you hire a window company that uses subcontractors, you simply don’t know what you’re going to get.
Do you have a showroom?
We have showroom items and various displays of windows and doors at our facility, located at 346 Anthony Trail in Northbrook. If you’d like to stop by, our hours are 8 am to 5 pm Monday through Friday. However, we typically bring them to you in the comfort and convenience of your own home. There’s no need for you to go anywhere!
Why should I buy Pella windows from you instead of going directly to Pella?
We understand that many consumers prefer to have a big name behind their purchase, such as a big box store. We’re here for those of you who want a name brand manufacturer like Pella, along with easier access and a little more personal attention. You’ll work with a company you have access to, and you won’t get lost in the maze. Plus, we offer competitive pricing and 0 percent financing through GreenSky. Not to mention, your windows will be installed by our dedicated in-house team of window professionals. If you were to go to Pella directly, you’d have one of 40 different installer teams coming to your house.
Why should I buy windows from you instead of a big box store?
For the same reasons we recommend clients buy from us instead of Pella directly: We offer peace of mind by selling windows from several name brand manufacturers, and because we are a local, family owned company, we’re easier to reach and offer more personal attention than a big box store. If you have questions or concerns, you can call us and we’ll actually pick up the phone. You don’t have to call into an automated phone system and try in vain to get to someone who can answer your questions.
What type of windows should I buy: vinyl or wood?
It depends on the situation. Both types are energy efficient, easy to clean, look nice and will be more secure and reduce sound compared to older windows. And neither wood nor vinyl windows need to be painted. The key difference is longevity and whether you have the desire and budget to invest in a premium, higher-priced product like wood windows. Here’s our full answer to this question.
If I buy Pella or Marvin windows and have a problem with them 5 or 10 years from now, do I call them?
We are responsible to you. If you have an issue, we invite you to call us, whether it has been 5 years, 10 years or even longer. Although you may call the window manufacturer, there’s certainly no reason to do so. We are here for you!
Will I lose daylight when I replace my windows?
We generally install new windows by replacing both the window and the frame. When we do this, you will not lose any daylight. On rare occasions, we set the new window inside the existing frame. Technically, this reduces the amount of daylight coming through the window, but it’s so minimal that you won’t notice the difference.
Is it true that vinyl windows “fall apart”?
This is simply not true. What’s most important when choosing a vinyl window is the window manufacturer—the quality, longevity and reliability of that company. It’s fair to say that premium window makers, like Pella and Marvin, take more time and put more into their designs. They also use more expensive, more durable parts, and they take longer to manufacture the windows. This also means they command a more substantial price. We want to help you choose what’s best for you, and that includes advising you of the pros of different window materials and makers.
Do wood windows need to be painted or stained?
No they don’t. All of our windows come with a permanent finished cladding on the outside, and the interior is pre-stained or pre-painted. There’s no extra work for you!
What is the U-factor?
It’s a measurement of the energy-efficiency of a window. Like golf, the lower the score, the better. We’ve seen as low as 0.19, although windows with that rating are more appropriate for the Arctic Circle than they are for Chicago. When it comes to advising our clients, we follow the Energy Star program guidelines and use products appropriate for our climate. (But if you’re interested, we can get windows with a U-factor of 0.19.)