“A house is made with walls and beams; a home is built with love and dreams.” – Ralph Waldo Emerson
Customer Service: The Heart of the Things We Do
“Home” has many different definitions for many different people. But whether it’s a quiet sanctuary from a hectic world or the center of raucous fun and laughter—or both—for most of us, home really is where the heart is.
I thought about this in light of some recent projects of which I’m particularly proud.
One of our customers consulted with us on refurbishing the glazing trim on his windows. It was unique and had been beautifully done, but was definitely in need of an upgrade. We discovered the maker had gone out of business, but through diligence and a good deal of detective work, we could locate and provide the exact trim for our client.
We weren’t quite as fortunate with another hunt for unique window trim that was no longer being manufactured. But undaunted, we set our master carpenter to the task, and he was able to sand and shape our wood to faithfully recreate this lovely and important aspect of our customer’s home.
And sometimes, doing nothing is the best—and the right—thing. A customer consulted with us on making some renovations that weren’t necessary, so we advised him accordingly.
At McCann, we are fortunate to have both the skill and the capacity to not just do, but do right. As proud as I am of our work and craftsmanship, I’m proudest of our entire team’s real dedication to our customers. It is at the heart of what we do.
Home renovations, large or small, can be a bit daunting. Whether you’re consulting with other home improvement professionals or us, I hope you will expect, and demand, the high level of skill, creativity, and dedication that your home—the heart of your life—deserves.
All the best,
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