McCann Window Northbrook Chicago IL

  • Home
  • About Us
    • Testimonials
    • Our Team
    • Careers Apply
    • Our Principles
    • Window & Door Manufacturers
    • Manufacturer Advantages
  • Our Services
    • Make a Payment
    • Zero Percent Financing
    • Window Styles
    • Window Replacement
    • Exterior Doors
    • Vinyl and Fiber Cement Siding
    • Gutters & Downspouts
    • Window Shutters & Added Services
    • Window Replacement FAQs
  • Free Consultation
  • Careers at McCann
  • Blog
  • Contact Us
847-562-1212 | 3375 Commercial Ave. | Northbrook, IL 60062
  • 
  • 
  • 
  • 
  • 
  • 

February 3, 2021 by Kyle Akerman

The Heart of the Things We Do

Customer Service: The Heart of the Things We Do

 

“A house is made with walls and beams; a home is built with love and dreams.” – Ralph Waldo Emerson

Customer Service: The Heart of the Things We Do

“Home” has many different definitions for many different people. But whether it’s a quiet sanctuary from a hectic world or the center of raucous fun and laughter—or both—for most of us, home really is where the heart is.

I thought about this in light of some recent projects of which I’m particularly proud.

One of our customers consulted with us on refurbishing the glazing trim on his windows. It was unique and had been beautifully done, but was definitely in need of an upgrade. We discovered the maker had gone out of business, but through diligence and a good deal of detective work, we could locate and provide the exact trim for our client.

We weren’t quite as fortunate with another hunt for unique window trim that was no longer being manufactured. But undaunted, we set our master carpenter to the task, and he was able to sand and shape our wood to faithfully recreate this lovely and important aspect of our customer’s home.

And sometimes, doing nothing is the best—and the right—thing. A customer consulted with us on making some renovations that weren’t necessary, so we advised him accordingly.

At McCann, we are fortunate to have both the skill and the capacity to not just do, but do right. As proud as I am of our work and craftsmanship, I’m proudest of our entire team’s real dedication to our customers. It is at the heart of what we do.

Home renovations, large or small, can be a bit daunting. Whether you’re consulting with other home improvement professionals or us, I hope you will expect, and demand, the high level of skill, creativity, and dedication that your home—the heart of your life—deserves.

All the best,
Kevin McCann

 

Would You Like a Free Consultation?

Schedule a convenient, informative consultation for your window replacement, door or siding project. Schedule a Free in-home or virtual presentation.


Brands We Work With

Pella • Marvin • Sunrise • Jim Hardie Siding

Filed Under: Customer Service, Replacement Windows

Schedule a Free Consultation

Schedule a convenient, informative consultation for your window, door or siding project. Consultations are Free.

Schedule Now

We Accept Payments Online

Pay for your project with a credit card, debit card, or ACH.

Pay Now

Take Advantage of 0% Financing

Start Your Home Improvement Project Now with Special 12-Month Financing

Learn More

Career Opportunities at McCann

Visit our Careers page to see the positions we currently have available

Learn More

McCann Guildmaster Award, Guild Quality

Nextdoor Neighborhood Favorite award

 

Dedicated to Quality Service

“They’re a wonderful company, that come on time and are exceptional cleaners when they’re done.”

– Jake & Denise, Skokie, Illinois

“We keep returning because of the great products and service and the fair pricing.”

– Marcia, Winnetka, Illinois

© Copyright 2023 McCann Window Northbrook Chicago IL