January 22, 2018 by Kevin McCann

Installing Marvin Windows in Glenview Home: Our Window Installers Listen to What You Want

Window replacement project Glenview IL | McCann WIndow Northbrook IL

“We liked McCann’s knowledge and professionalism, and he did a great job of listening to what we wanted.”

—Jane and Michael Ungari, Glenview, IL

Find out what real homeowners say about working with McCann Window

Third in a Series (Marvin replacement windows): Yes, we can talk all day about the benefits of choosing McCann to replace windows or doors. However, we would rather have real clients share real stories about what it’s like to work with us.

Windows that Just Had to Go After Nearly 30 Years

The Ungaris needed all new replacement windows in their Glenview, Illinois home, and they had 17 total openings, including:

Two sliding patio doors
Five three-section casement-style windows
Five single casement-style windows
Five double casement windows

Marvin Replacement Windows

After meeting with Kevin McCann, the Ungaris chose to go with Marvin for the window brand for its aesthetics, function, and durability. Marvin offers several styles of windows including single-hung, double-hung, casement, awning, and glider windows.

At McCann, we pride ourselves on simplifying the window replacement process and clarifying some of the most important considerations when choosing windows that work for your home. If you aren’t sure what type of windows and doors will be best for your home, we are happy to guide you through the options. We provide you with information about materials that will complement the style of your house while helping you choose options that stay within your budget. We invite you to schedule a free consultation with one of our experts today.

A Great Installation Experience in Just 2 Days

This is the first time the couple had a replacement project completed by McCann Window. McCann had been recommended to them by Terry Albaugh of The Craftsman Group. “We had Terry do a number of jobs in our house and were quite impressed, so we trusted his opinion.” Michael Ungari says.

They were likewise pleased with the McCann experience, including how “proficient and professional” McCann’s dedicated installers were while completing the project. “They did a wonderful job cleaning up and respecting our living space,” Michael says.

On-The-Scene Window Installation Photos

These project photos show the extent of the windows and doors project on the Ungari’s Glenview, IL home:

Back of house with large door being replaced with new Marvin sliding doors. Building materials and supplies on the grass near the door opening. — This is the largest of the back patio doors just before all-new Marvin sliding doors were installed.

Sliding doors maximize the amount of daylight that can enter your home. You will want to make sure that you choose doors that are energy efficient like the Ungaris did.

Back of a blue siding and brick home with ladders leaning against the house and new Marvin sliding glass doors and windows recently installed. — Job in progress: Installation of two sliding doors and the windows on the back of the home.

Installation complete—all new Marvin patio doors and windows.

We check our work. Once the windows and doors are installed, we perform a final inspection to make sure everything is in excellent working order.

Front of house with old window frames and other scraps of material gathered on the front lawn while new Marvin windows installed. — McCann hauled away all the old frames and screens that came out from the front and rear of the home.

Marvin Replacement Windows in Glenview, IL home | McCann Window

Picture perfect and peace of mind. Our dedicated team of window installers treats every home with courtesy. We work hard to minimize disruptions, and we take great pride in doing a thorough clean up when the job is done.

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December 12, 2017 by Kevin McCann

Our commitment to open, honest communication sometimes means saying, ‘You don’t need us’

Honest Communication

At McCann Window, open and honest communication is at the heart of how we operate. And sometimes, that means telling a homeowner, “You don’t need us.”

Such was the case recently when I met with the owner of an 80- to 90-year-old home in Evanston. The home had the original muntin bar, or sash, windows.

The homeowner was thinking of selling, and he wondered if replacing the windows would enhance the value of the home and make it easier to sell. He asked his realtor, who referred him to us.

As I walked through the house with the gentleman, I talked to him and really listened to what he said. What I heard was that he didn’t really need new windows. And I told him as much.

Yes, the windows were old. But the frames weren’t rotted. They still opened and closed. The glazing was fine. The glass wasn’t cracked. There were no complaints about drafts, being cold or being concerned about safety. There was no compelling reason to replace them, and if the home were to be put on the market, there’s a good chance of finding a buyer who appreciates the vintage windows.

There are other window installers who would have happily taken this man’s money. But at McCann, that’s not how we operate. We take pride in making integrity a part of every conversation we have and every action we take. And we treat our customers as if they are our own neighbors who we will see tomorrow.

In this case, I was happy to do this homeowner the service of being honest with him and advising him to save his money.

May 18, 2012 by Kevin McCann

A Window into Serving Generations

Customer service across the generations

From time to time, I take the opportunity to write about my business philosophy as we have developed it at McCann Window and Exteriors throughout our more than 20 years in business. Working with multiple generations in our network of North Shore customers matters deeply to me, as does the reciprocal nature of the relationships we have developed among our customers in Deerfield, Northbrook, and other North Shore Chicago communities.

I have written about the importance of community to our business, and we recently completed a job that reinforced our community commitment even more.

Serving Generations We have worked with a Deerfield real-estate agent twice over the years when we bought and sold our homes here. She has become a good friend, and we’ve done work on her home and, more recently, the homes of two of her daughters.

Treat your customers like they’re family.

A few weeks ago, we replaced windows for one of her daughters. She and her husband are expecting their first child. Given the importance of such a life event, we made sure the job was completed to the couple’s satisfaction well before birth. They had enough things to worry about, and windows didn’t have to be one of them. We took extra care to make sure that the mother-to-be was not exposed to any harmful fumes. And I related my experience in becoming a father to a nervous first-time dad.

Our efficiency, attention to detail, and strict concern for customer safety are always inherent in our work. But the deep feeling of satisfaction I felt from helping that couple prepare for life as a family makes this project stand out to me. I know the father appreciated my advice, and I know our long-time friend liked the care we gave to her daughter and new grandchild. And who knows, the child may one day become a third-generation customer!

Schedule a convenient, informative consultation for your window, door or siding project. Schedule a Free in-home presentation.

March 18, 2012 by Kevin McCann

Selecting a North Shore Windows Contractor

How to Choose the Best Window Replacement Company

Almost every blog on replacement windows, doors, or siding writes about how to select a window installation contractor. It’s an important decision, and errors can be costly.

Articles on how to select a replacement windows contractor stress the importance of:

getting at least three bids,
checking contractor references,
making sure they are insured, and
looking at reviews on Yelp, Angie’s List, and other consumer rating services.

Those are all important, and you want to do them. (I have listed two such articles at the end of this post.)

In thinking about how I make important purchases and how I run McCann Window and Exteriors, however, I realized that there is another, more critical concern that comes down to one word: “trust.”

Selecting a Window Installation Contractor

Do you trust the person sitting across the table from you? Did they explain everything to your satisfaction?

I met a man last year who had needed new windows for years. He looked now and then and never found anyone he trusted. He didn’t think he ever would and just put up with the old windows.

The man finally selected us because he saw one of our crews working on a neighbor’s home and liked how they approached the job. They worked diligently, and deliberately, and seemed courteous. Those were all hallmarks of trust to him.

You have to do the basics of cost, license, insurance, and reference. But in addition to that, make sure you are dealing with a person who feels right to you, who you intuitively trust.

What criteria make you trust a home repair contractor? What do you look for that causes you to trust a service provider? Pella gives some good advice, read Pella’s: How to Choose the Best Window Replacement Company

Schedule a convenient, informative consultation for your window, door or siding project. Consultations are Free on our scheduling form.