McCann Window Northbrook Chicago IL

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847-562-1212 | 3375 Commercial Ave. | Northbrook, IL 60062
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December 12, 2017 by Kevin McCann

Our commitment to open, honest communication sometimes means saying, ‘You don’t need us’

Honest Communication

At McCann Window, open and honest communication is at the heart of how we operate. And sometimes, that means telling a homeowner, “You don’t need us.”

Such was the case recently when I met with the owner of an 80- to 90-year-old home in Evanston. The home had the original muntin bar, or sash, windows.

The homeowner was thinking of selling, and he wondered if replacing the windows would enhance the value of the home and make it easier to sell. He asked his realtor, who referred him to us.

As I walked through the house with the gentleman, I talked to him and really listened to what he said. What I heard was that he didn’t really need new windows. And I told him as much.

Yes, the windows were old. But the frames weren’t rotted. They still opened and closed. The glazing was fine. The glass wasn’t cracked. There were no complaints about drafts, being cold or being concerned about safety. There was no compelling reason to replace them, and if the home were to be put on the market, there’s a good chance of finding a buyer who appreciates the vintage windows.

There are other window installers who would have happily taken this man’s money. But at McCann, that’s not how we operate. We take pride in making integrity a part of every conversation we have and every action we take. And we treat our customers as if they are our own neighbors who we will see tomorrow.

In this case, I was happy to do this homeowner the service of being honest with him and advising him to save his money.

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Filed Under: Customer Service Tagged With: customer service, window replacement

July 22, 2016 by Kevin McCann

Who are McCann Windows and Exteriors?

McCann Company Principles

Every business has something that it claims makes its business stand out, and this often McCann Company Principles. window installationtranslates into reasons why the customer should use those services over another. McCann Windows and Exteriors, located in Northbrook, IL, is not an exclusion to this rule, but rather than tell you about our knowledgeable and skilled tradesman, we’d rather present our company’s principles. What truly makes us stand apart from our competition is a great dedication to our community and our forward, honest approach to how we do business. We don’t ever want our customers to feel like another number in the system, but rather, like they have hired a friend in the community they can communicate their goals easily. We want to help you make decisions for your home that fit both your lifestyle and your budget. We believe that when you support your community, your community supports you.

So what are our company principles?

  1. We openly tell the whole truth to our customers.
  2. We sell products that do what we say they do.
  3. We sell products at a fair price.
  4. We continually strive to improve product lines and methods of installation and service.
  5. We tell customers the truth about problems.
  6. We treat work associates fairly, honestly, and as human beings.
  7. We operate our business within the parameters of the law.
  8. We include pertinent others in our business decisions, in order to give ourselves, our business, and our customers the greatest chance of success.
  9. We stand up for ourselves, our business, and what we believe to be right, in order to protect our company and our customers.
  10. We do not tolerate employees or associates who do not comply with these standards

It’s easy to say we follow these ideals, but unless the customers and the community can see your words in action, it has little impact. Sometimes it’s best to let your work speak for itself, and our customers have given us some great feedback over the years that really drives home who we are as a company.

If you would like to keep up with what we have going on at McCann Windows and Exteriors, you can follow us on Instagram, Facebook, Twitter,

Filed Under: Customer Service, McCann Window Tagged With: chicago, Northshore, Principles, window replacement

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